Reduce costs. Keep your customers happy.

Our query resolution tools make your customers and support teams product experts and enable them to answer questions quickly, accurately, consistently and first time. 

INSIGHT

The most comprehensive mobile telecoms support solution available.  It is frustrating as a customer when something goes wrong and even more so when it cannot be quickly resolved. Insight gives you the power to resolve queries and issues quickly, accurately and consistently, keeping your customers happy and protecting your revenue.  More....

INSIGHT ONDEVICE

Repair and call avoidance are the holy grails of device support.  Our OnDevice version of Insight puts a device self-help and diagnostic tool in the hands of your customers right on their own device.  More....

INSIGHT RETAIL

Insight Retail from LucidCX puts an entire sales and support solution onto tablets using low cost technology

DEEPPROBE DIAGNOSTICS

Fix mobile broadband device problems quickly at source without tying up your support teams.  Mobile broadband is great when it works but the huge number of different computers that it’s used with presents a support nightmare. DeepProbe Diagnostics is a full self-serve solution that will identify and resolve issues, provide customer education and, in the event of a fault, process the return without you needing to get involved.  More....

TROUBLESHOOTER

Interactive issue resolution to get your customers back up and running quickly if they hit any problems using your services.  If your customers hit any problems using your services our interactive Troubleshooter will help get them back up and running quickly.  More....