A recent survey revealed that 44% of smartphone users said battery life was the one thing they would choose to improve on their smartphones.
Building more efficient batteries will be the next big challenge for device manufacturers, but there are also easy ways in which users can improve their battery life without buying a new smartphone or battery.
This problem affects all your customers and they’ll be looking for solutions. Seventy percent of smartphone users look online or on their device for answers before calling or visiting, so providers should ensure that support is readily available through their websites or on-device.
Here are a few of the tips your customers may need when it comes to battery life:
Screen and display are some of the biggest battery culprits when it comes to rapid battery draining. Changing the default time-out period for when the device goes inactive, even by only fifteen seconds, will help reduce battery drainage.
Many people leave their phone screens set to auto-brightness, or to full brightness. By dimming the screen and only using full brightness in sunlight, most users can significantly improve their battery life.
Apps and widgets are another battery drainer. Remove apps that you don’t use, such as weather functions or something you downloaded last month but have never used. It’s also a good idea to review your notifications and auto-syncing settings and adjust them so you’re only notified when you want to be. Do you really need your phone to buzz every time a spambot follows you on twitter?
Wi-Fi, mobile data, GPS, Bluetooth and NFC (Near Field Communication) functions are always searching for signals which drain the battery. Turn these off when they’re not needed, such as overnight or when you’re at home and no longer need the map function.
These are just a few simple tips that can help your customers enjoy their devices. Different phones have different functionalities, and user knowledge and ability to navigate their devices varies widely. Ensure your web and on-device support reaches all levels and abilities of users, and that the support you provide is device-specific.
Users may need additional support in identifying how to make these changes, or which apps are the biggest drainers, and this is where detailed troubleshooters or on-device diagnostics can come to the rescue.
If you’d like to find out about how LucidCX can help you support your customers and reduce your costs, drop us a line or get in touch via Twitter or LinkedIn.